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TERMS AND RULES

We do not have too many rules, just a few important ones that we kindly ask all guests to be aware of:

Payment Terms

We kindly ask you to pay the full amount at the time of booking, immediately after receiving the invoice. Your booking is confirmed once the payment has been received.

Cancellation Policy

  • Standard booking: Free cancellation up to 14 days before arrival. After that, refunds are generally not provided, however in exceptional cases (e.g. serious family events or unavoidable travel disruptions), the service provider may issue a refund if it does not cause them loss.
  • Group booking: refunds are possible up to 1 month before arrival, after which no refunds are issued. In case of earlier cancellation, a 10% cancellation fee will not be refunded.
  • In Force Majeure situations (e.g. Covid-19), if the accommodation must close unexpectedly or travel is not possible due to restrictions, the standard cancellation policy applies and all affected bookings (both within and outside the 14-day period) will receive rescheduling or a voucher equal to the booking amount, which can be used in the future. Alternatively, refunds are handled according to the standard cancellation terms.

Check-in and Check-out

  • Check-in from 15:00
  • Check-out until 11:00

Parking

  • Parking is located at the parking area at the beginning of the Mundi access road.
  • Cars cannot be driven directly to the cabin; by prior agreement, loading and unloading is possible, after which the car must be returned to the parking area.

Quiet Time

  • Please do not create noise that may disturb the birds and animals living in the surrounding nature.

Guests and Visitors

  • Visitors of guests are not allowed on the premises without prior agreement.

Liability and Safety

  • We are not responsible for theft or damage. Valuables are the responsibility of each individual.
  • Guests are responsible for any damage caused to the accommodation, buildings, or areas in use.

Terrain

  • Most hiking trails in Karula National Park are uneven and may be wet. Guests are advised to bring waterproof hiking shoes and clothing.
  • Hiking and movement are at the guests’ own responsibility.

Grilling

  • A grill is available for guests. Charcoal should be brought along, or can be purchased on-site by prior arrangement.

Pets

  • We are dog-friendly, but only small, well-behaved pets are allowed – additional fee €10 per night.
  • Please do not bring a dog if it is very noisy or does not obey the owner’s commands.
  • Prior agreement and clarification regarding the pet is required.

Keys

  • The accommodation key must be left in front of the door upon check-out.
  • A fee of €250 applies for a lost or replaced key. The key is unique and one-of-a-kind.

Environmental Policy

  • Guests must follow waste, recycling, and environmental practices.
  • We aim to be low waste.
  • Please minimize the use of single-use plastics and plastic bottles.
  • We provide glass bottles that can be filled with clean tap water and reused as often as you like.

Children

  • Children must be supervised by an adult at all times, especially near fire pits, water, and the sauna.
  • The accommodation stairs and sleeping areas are not suitable for unsupervised climbing by small children.

Water Activities and Sauna Use

  • Swimming and other activities on the water or premises are at the guests’ own risk.
  • Sauna use is also at the guest’s own responsibility. By signing the sauna logbook, you confirm that you have read and will follow the safety instructions provided there.